Account and access support
Help with company accounts, administrators, login access and module permissions.
- Company administrator access
- User permissions
- Login and session issues
Help for administrators and property teams
Get practical help with your Renew and Comply workspace
Use the contact route for account, pricing, billing, feature, onboarding or support questions. Existing customers should provide the affected company and a clear description without sending passwords or unnecessary personal data.
Unlimited workspace users. Month-end billing is based on billable properties, with progressive bands and customer-specific overrides.
Renew and Comply workspace
Support
- Company-isolated property data
- Responsive desktop and mobile layouts
- Module-level permissions and audit history
Property and compliance support
Questions about property links, tenancy records, compliance requirements, renewals, documents and reporting.
- Property and tenancy records
- Compliance configuration
- Supporting documents
Billing support
Help understanding billable-property counts, pricing bands, customer pricing, VAT, add-ons and invoice history.
- Month-end counts
- Customer-specific rates
- Closed invoice history
Onboarding and reporting support
Guidance on setting up companies, users, permissions, portfolio records, dashboards, reports and authorised exports.
- Workspace setup
- Data and reporting guidance
- Authorised company exports
Questions
Frequently asked questions
What should I include in a support request?
Provide the company name, page or module, expected result, actual result and any safe error text. Do not include passwords or unnecessary tenant information.
Can support change a closed invoice?
Closed invoices are intentionally protected from later pricing changes. Any correction should follow the authorised billing process rather than silently rewriting the snapshot.
Is support available for custom pricing?
Yes. Customer-specific flat rates, custom bands, minimums and add-on prices can be discussed with the Renew and Comply team.
Where should security issues be reported?
Send a clear confidential report through the published contact details and avoid including live credentials.
Connect the property lifecycle
See how Renew and Comply fits your portfolio
Discuss your property count, companies, compliance requirements, permissions, billing model and operational needs.